Tuesday, November 1, 2011

Unpaid item case

I have to open up a ridiculous amount of unpaid item cases against people who, despite receiving many invoices or messages, simply never pay. This often does the trick, getting the buyer to finish the transaction, but if it doesn't, eBay will refund the final value fees, which is nice. I just opened up a case against someone who sent me this message:

not buying thanks!! you cancel if you like

I thought about sending a message back explaining how appalling this is, how it doesn't work like that, how I'm not going to cancel, how opening up this case against them is better than canceling because it gets me my money back and it gets them a demerit. Instead I just replied:
Via http://pages.ebay.com/help/policies/unpaid-item.html

"If you've placed a winning bid or clicked the Buy It Now button in a listing, you've committed to purchasing that item. If you don't pay for it, even if you've changed your mind, you violate the unpaid item policy."

Figuring that keeps up the vagueness and refusal to take responsibility quite well.

I wish that THEY were fined. I wish that they would have to pay some small amount, even if it was just reimbursing my listing fees. I don't even care if it's an amount that *I* receive, it just seems like there isn't enough repercussion for not paying for an item.

Monday, October 31, 2011

A record to South Korea

I did not list that I would ship to South Korea, but it seems that if you do not block people, they will bid anyway.

When I received my payment, I got a note that said:
" Note to seller
Hello, Please remove the disc from the cover with care to prevent seam split or other damage in transit no matter what it's sealed. Thanks a lot."

I was confused. I had listed the item as sealed, and "no matter what it's sealed" sort of makes it hard for me to remove the disc from the cover. And if I'm removing it from the cover, I'll have to open the shrinkwrap, splitting this seam, so how can I do that "with care to prevent seam split"?

I sent the buyer a message:
I think something might have gotten lost in translation. I am very confused as to what you are asking me to do. Please explain?
but he never got back to me.
Then finally I just shipped it without doing anything weird, I sent him a message saying I never heard back from him, and he responded saying both that he'd never received my message and also very clearly explaining his request.

Perhaps if you had done that the first time, I would have been able to fulfill it.